It’s a known fact that it costs a lot less to keep an existing customer happy than it does to acquire a new customer. Customer retention is fundamental to growth and whilst it’s fantastic having a loyal customer base, it’s even more fantastic when they...
Australia’s first bank-agnostic bill payments app Sniip has engaged customer lifecycle management specialists Customology, to help them nurture and grow the value of their customers, whilst demonstrating the full benefits of using Sniip to their customers. Sniip is a free mobile app that lets customers earn...
Customer experience (CX) is at the top of every boardroom agenda. And rightly so, but equally (if not more) important is the employee experience (EX). It’s proven that CX and EX are inextricably aligned – engaged employees deliver far superior customer experiences. The world’s leading...