Customology's Mark James was thrilled to join 'Let's Talk Loyalty' podcast host, Paula Thomas earlier this week. Mark and Paula discussed some of the key findings from our latest research report 'The Unspoken Customer', revealing a very basic tactic which could help brands increase purchase frequency significantly. This is a great...
Hello 2021, good riddance 2020! If only it were that simple. The reality is that much will remain the same - market uncertainty, continuous changes in customer behaviour, highly competitive marketplaces (that are becoming even more agile and versatile) and importantly, not knowing what’s around the corner....
Customology's CEO and Co-founder, Mark James, was invited to join 3AW693 News Talk radio host Andrew McLaren, to discuss all things customer loyalty. Mark spoke for over 30 minutes about Customology's recent research report 'The Unspoken Customer' revealing how Australian customers feel about the way brands...