JOIN US

Account Manager

Join us as an Account Manager to own and grow the relationships with some of Australia’s biggest brands, helping them create customers for life. You’ll need to think creatively and strategically on the best ways to keep and grow customers, then commercialise the opportunities which deliver real value. You’ll be comfortable in detail, but always looking to develop the client engagement and relationship.

What exactly will you be doing?

• Think creatively and strategically on the best ways to keep and grow customers
• Identify, strategise, and commercialise customer program, campaign, and insight opportunities
• Develop new business opportunities within your clients and manage the growth plan
• Leverage customer behaviour insights and data to refine and evolve customer journeys, touchpoints, campaigns and programs
• Pitch, negotiate, and close new opportunities within your clients
• Participate in the discovery, strategy, and requirement gathering for initiatives
• Own the account budget, ensuring that client success is delivered at a profit
• Prepare detailed proposals, agreements, estimates, reports and invoices for your accounts
• Help capture the business needs and deliver both client-facing and internal documents such as campaign briefs and other supporting documents
• Manage client expectations and help coordinate the deliverables with the project team
• Interstate and local travel will be required from time to time (as COVID permits, and in the meantime be an awesome Zoom meeting facilitator)

What we’re looking for:

• Customer-first thinking, with the ability to critically think about what will influence the right behaviours
• People person, build relationships across a diverse client base and the internal team
• Be across the detail, we love big ideas but you’ll need to be back it up with critical thinking
• Experienced account manager with at least 3 years agency side, ideally working with B2C brands
• The ability to identify growth opportunities to enhance both the agency and client’s business.
• Working knowledge of data, digital, and direct marketing technologies
• The ability to balance your time across multiple clients with multiple initiatives on the go
• Directly applicable experience in lifecycle marketing, CRM, loyalty programs, marketing automation, marketing analytics, direct and digital marketing is highly regarded
• Relevant education in business/marketing is highly regarded but not essential if you have demonstrated relevant experience
• Interpret and communicate in both business and high-level technical language, with confident verbal and written English.
• Drivers license essential

Why join Customology?

Our Culture – our culture is most important to us. You will be joining a highly supportive, vibrant team who are ridiculously passionate about the work they do and helping our clients to make a difference. We regularly take time out to socialise and learn from each other. We have a funky office based in Cannon Hill with its own cafe but also offer flexible working arrangements, including working from home. 

We’re growing (and you will too) – in the last 12 months we have begun working with many new, exciting clients. We’re expecting 2021 to be even bigger. There will be plenty of room for career growth for the right person. Every employee has their own personal budget for learning and development.

We’re award-winning – we recently took home the Global Loyalty Magazine’s Regional Loyalty Champions – APAC award. We were also winners at this year’s Australian Marketing Institute’s Marketing Excellence Awards. Most recently we were finalists at the Brisbane Lord Mayor’s Awards for our innovative marketing and business approach.

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