If you love helping brands understand, engage, and grow their customers then come join us!


Account Manager


Join us as an Account Manager to own and grow the relationships with some of Australia’s biggest brands, helping them create customers for life. You’ll need to think creatively and strategically on the best ways to keep and grow customers, then commercialise the opportunities which deliver real value. You’ll be comfortable in detail, but always looking to develop the client engagement and relationship.


About the role:

  • Think creatively and strategically on the best ways to keep and grow customers
  • Identify, strategise, and commercialise customer program, campaign, and insight opportunities
  • Develop new business opportunities within your clients and manage the growth plan
  • Leverage customer behaviour insights and data to refine and evolve customer journeys, touchpoints, campaigns and programs
  • Pitch, negotiate, and close new opportunities within your clients
  • Participate in the discovery, strategy, and requirement gathering for initiatives
  • Own the account budget, ensuring that client success is delivered at a profit
  • Prepare detailed proposals, agreements, estimates, reports and invoices for your accounts
  • Help capture the business needs and deliver both client-facing and internal documents such as campaign briefs and other supporting documents
  • Manage client expectations and help coordinate the deliverables with the project team
  • Interstate and local travel will be required from time to time (as COVID permits, and in the meantime be a awesome Zoom meeting facilitator)

About you:

  • Customer-first thinking, with the ability to critically think about what will influence the right behaviours
  • People person, build relationships across a diverse client base and the internal team
  • Be across the detail, we love big ideas but you’ll need to be back it up with critical thinking
  • Experienced account manager with at least 3 years agency side, ideally working with B2C brands
  • The ability to identify growth opportunities to enhance both the agency and client’s business.
  • Working knowledge of data, digital, and direct marketing technologies
  • The ability to balance your time across multiple clients with multiple initiatives on the go
  • Directly applicable experience in lifecycle marketing, CRM, loyalty programs, marketing automation, marketing analytics, direct and digital marketing is highly regarded
  • Relevant education in business/marketing is highly regarded but not essential if you have demonstrated relevant experience
  • Interpret and communicate in both business and high-level technical language, with confident verbal and written English.
  • Drivers license essential

The benefits:

  • Customology was a finalist in the 2018 Australian Institute of Company Directors Employer of the Year
  • Active social club and vibrant team culture
  • Flexible working arrangements including work from home
  • Personal budget for learning and development
  • Fun and creative office space in Cannon Hill, with cafe and gym
  • Growing agency, lots of room for career growth
  • Employment Hero Shop with discounts off everyday products



Customology are specialists in customer lifecycle management. We create customers for life, helping brands grow by understanding their customers and keep them coming back.


We work with some of Australia’s leading brands – helping them keep their customers for life! Including Suncorp, Bridgestone, Westpac, Youi, Laser Clinics Australia, Boost, Youfoodz, Soul Origin, The Coffee Club, Oaks Hotels, Corporate Traveller, Chatime, Footlocker, and many more. Customology is an award winning agency, recognised as the Regional Champions for Asia Pacific in the 2020 Global Loyalty Awards and Category Finalists in the upcoming 2020 AMI Marketing Awards.



It’s the people that really makes us who we are, all with the shared passion for what we do. Our team of Customologists is filled with smart and energetic people who value curiosity, collaboration, contribution, and communication. Our playground-like office is designed to encourage interaction and conversation, with regular share and learn breakfasts, an onsite cafe, gym, swings, putt-putt, garden workspace, and creative breakout spaces.


Since 1997 we’ve been helping brands keep and grow their customers. Specialising in customer lifecycle management, we create customers for life, helping brands understand their customers and developing measurable programs to keep them coming back.

Customology transforms transactions into unique customers, identifying customer growth opportunities, activating the path to re-purchase and influencing the right customer behaviours to ultimately drive repeat sales. We’re proud to work with some of Australia’s leading brands – helping them keep customers for life.