JOIN US

If you love helping brands understand, engage, and grow their customers then come join us!

AVAILABLE POSITIONS

Account Executive x 2

 

Join us as an Account Executive to coordinate and support marketing activities with some of Australia’s biggest brands, helping them create customers for life. You will manage your own small portfolio of accounts, and work with senior team members on key accounts to ensure Customology achieves successful delivery of client outcomes. You’ll be comfortable in detail, but always looking to develop the client engagement and relationship.

 

About the role:

  • Prepare proposals, agreements, estimates, reports and invoices for your accounts
  • Manage client expectations and help coordinate the deliverables with the project team
  • Create both client-facing and internal documents such as campaign briefs
  • Collaborate with the team to deliver customer insights, campaigns and programs
  • Help pitch, negotiate, and close new opportunities within your clients and other key accounts
  • Participate in the discovery, strategy, and requirement gathering for initiatives
  • Facilitate the information gathering and sharing by keeping detailed notes and action items
  • Respond to clients directly where required on their enquiries, liaising with the subject matter specialists to deliver accurate and timely information
  • Identify customer program, campaign, and insight opportunities
  • Help manage your client account budgets, ensuring that client success is delivered at a profit
  • Interstate and local travel will be required from time to time

About you:

  • Customer-first thinking, with the ability to critically think about what will influence the customers
  • People person, build relationships across a diverse client base and the internal team
  • Be across the detail, we love big ideas but you’ll need to be back it up with critical thinking
  • Experienced account manager with at least 1 years agency side, ideally working with B2C brands
  • The ability to identify growth opportunities to enhance both the agency and client’s business.
  • The ability to balance your time across multiple clients with multiple initiatives on the go
  • Directly applicable experience in lifecycle marketing, CRM, loyalty programs, marketing automation, marketing analytics, direct and digital marketing is highly regarded
  • Relevant education in business/marketing is highly regarded but not essential if you have demonstrated relevant experience
  • Interpret and communicate in both business and high-level technical language, with confident verbal and written English
  • Drivers license essential

The benefits:

  • Customology was a finalist in the 2018 Australian Institute of Company Directors Employer of the Year
  • Active social club and vibrant team culture
  • Flexible working arrangements
  • Personal budget for learning and development
  • Fun and creative office space in Cannon Hill, with cafe and gym
  • Growing agency, lots of room for career growth
  • Employment Hero Shop with discounts off everyday products

 

OUR CULTURE

It’s the people that really makes us who we are, all with the shared passion for what we do. Our team of Customologists is filled with smart and energetic people who value curiosity, collaboration, contribution, and communication. Our playground-like office is designed to encourage interaction and conversation, with regular share and learn breakfasts, an onsite cafe, gym, swings, putt-putt, garden workspace, and creative breakout spaces.

WHAT WE DO

Since 1997 we’ve been helping brands keep and grow their customers. Specialising in customer lifecycle management, we create customers for life, helping brands understand their customers and developing measurable programs to keep them coming back.

Customology transforms transactions into unique customers, identifying customer growth opportunities, activating the path to re-purchase and influencing the right customer behaviours to ultimately drive repeat sales. We’re proud to work with some of Australia’s leading brands – helping them keep customers for life.