Customer.AI

Customer decision intelligence, built on your data.

Our platform, Customer.AI, converts transactions into customers, providing actionable insights and predicting what they are most likely to do next, strengthening their engagement with your brand. It keeps learning about your customers as they interact with you.

Talk to a Customologist See the signature products
Customer.AI

One consolidated, governed view of your customers

ISO 27001 information security certified
  • Ask
  • Path to Repurchase
  • Loyalty Formation Engine

What Customer.AI does

From raw transactions to customers you can act on.

Transforming raw transactional and customer data into unique customers, Customer.AI scores and ranks your customers into segments, then drives engagement through automated customer journeys powered by propensity modelling and hyper-personalisation.

It sits alongside the systems you already own. We don't replace them, we connect them, so the value already in your ERP, CRM, POS, service and customer engagement platforms becomes one governed asset.

  • ConnectBring customer, financial and operational data together.
  • GovernCreate a trusted, secure foundation.
  • DecideIdentify opportunities and recommend smarter actions.
  • ActivateTurn insights into measurable business results.

See how it fits around your data estate

Signature products

Unlock your Customer.AI capabilities.

Purpose-built programs and tools that sit on your connected, governed data.

  • Use AI with confidence

    Ask

    A governed way for approved users to question connected business data and receive answers grounded in trusted context. Explainable, permissioned and auditable.

    Talk to us about Ask

  • Onboarding, in cycle, win back

    Path to Repurchase

    Programs that move every customer from purchase to welcome, recognise, research, remind, reward, refer and reactivate.

    Explore the path

  • The Loyalty Formation Moment

    Loyalty Formation Engine

    Recognise and reward the moment a customer becomes loyal, at the centre of the in-cycle journey.

    See how it works

  • Customer value research

    The Unspoken Customer

    Our research into what Australians expect from brands after their first purchase, and where they are not being heard.

    Download the report

Path to Repurchase

From first purchase to customer for life.

Onboarding welcomes and recognises every new customer through the Moneymoon. In cycle, research, remind, reward and refer build the habit, with the Loyalty Formation Engine recognising the moment a customer becomes loyal. Win back reactivates the customers who drift.

Path to Repurchase. Onboarding: purchase, then 1 welcome and 2 recognise during the Moneymoon. In cycle: 3 research, 4 remind, 5 reward and 6 refer, around the Loyalty Formation Moment (LFM). Win back: 7 reactivate.
Talk to us about your path

Safe, governed data and AI. ISO 27001 certified.

Enterprise-grade foundations, Australian built and hosted.

Customer.AI is operated through Customology's ISO/IEC 27001:2022 information security framework. Your data is consolidated, governed and processed in one place, with the controls a CFO and a CISO both expect.

ISO 27001 & compliance
  • GovernedSafe, governed data and AI
  • ISO 27001 certifiedISO/IEC 27001:2022 certified ISMS
  • APPsAustralian Privacy Principles and GDPR aligned handling
  • AUAustralian built, hosted and supported

Integration and technology partners

Real-time connectivity across your core systems.

We partner with your existing platforms to enable real-time connectivity across your core business systems. Our Customer.AI provides functionality to connect and deliver data from different sources. These data connections provide the core ingredient of Customer.AI, as a robust, transparent and dependable integration.

  • Redcat
  • Google Analytics
  • Vision6
  • SurveyMonkey
  • Stripe
  • QuestionPro
  • SparkPost
  • Sitecore
  • Google Ads
  • PayPal
  • OrderMate
  • NCR
  • Mailchimp
  • HubSpot
  • Campaign Monitor
  • Shopify
  • IBM Marketing Cloud
  • Marketo
  • Magento
  • Amazon Web Services
  • Zendesk
  • CloverDX
  • Burst SMS
  • eWAY
  • Adobe Marketing Cloud
  • Tableau
  • Oracle
  • Microsoft Dynamics
  • Salesforce

Don't see your platform? We integrate with most systems that can export or expose data. Ask us about yours

Also available

Established Customology products, still working hard.

Proven tools that continue to run for our clients alongside Customer.AI. Ask us which combination suits your programs.

  • Insights and intelligence

    iCentral

    The Single Point of Truth for all your customer knowledge, creating visibility on the most important measures, trends and opportunities.

  • Analysis

    Customer Insights

    Analysis of your customer and transactional data to reveal who your customers are and predict future behaviours.

  • Loyalty

    Member Loyalty Engine

    Membership, tiers and recognition for customer loyalty and retention programs.

  • Rewards and redemption

    Rewards Engine

    End-to-end management of reward and redemption of customer incentives, for both physical and digital vouchers, protecting incentives from abuse or fraud.

  • Media

    Broadcast & Retargeting

    Broadcast and retargeting campaigns driven by customer segments rather than audiences.

  • Lifecycle and customer engagement automation

    Reply2

    Direct communications triggered from behavioural and lifestyle events, with personalised microsites (PURLs). Reply2 manages millions of personalised, multi-channel customer engagements daily.

  • External application

    Vector

    Customology's client application for campaign and program operations.

    Open Vector (opens in a new tab)

Want to keep your customers for life?

Talk to a Customologist today.

We'll show you where the value is already sitting in your systems, and what it would take to unlock it.

Contact us Try the value calculator