APAC’S MOST AWARDED DATA AND LOYALTY AGENCY
WHY CUSTOMOLOGY?
Customology are specialists in customer lifecycle management. We create customers for life, helping brands grow by understanding their customers and keep them coming back.
We help brands design, build and execute customer programs, customer loyalty and retention programs, path to re-purchase programs, reward and recognition programs.
We accelerate your brand by:
TRANSFORMING TRANSACTIONS INTO UNIQUE CUSTOMERS
IDENTIFYING CUSTOMER GROWTH OPPORTUNITIES
ACTIVATING THE PATH TO RE-PURCHASE
INFLUENCING THE RIGHT CUSTOMER BEHAVIOURS
WHAT WE DO
INSIGHT
By analysing and segmenting customer and transactional data, we provide actionable insights into customer behaviours, traits and value – enabling you to produce highly targeted campaigns to customers who can help drive business growth.STRATEGY
Using design thinking combined with data and decision science, we can analyse your customer value model and identify how to improve your customer lifecycle management and the path to re‑purchase, ultimately increasing customer loyalty.ACTIVATE
From creative and development through to managing and executing effective customer growth and retention programs, including marketing automation, customer experience and support – to influence the right customer behaviours.IMPROVE
Working collaboratively as part of your team, we provide ongoing insights, metrics, reports, performance and success tracking to ensure we are maximising the value to you and your customers.
INSIGHT
By analysing and segmenting customer and transactional data, we provide actionable insights into customer behaviours, traits and value – enabling you to produce highly targeted campaigns to customers who can help drive business growth.
STRATEGY
Using design thinking combined with data and decision science, we can analyse your customer value model and identify how to improve your customer lifecycle management and the path to re-purchase, ultimately increasing customer loyalty.
ACTIVATE
From creative and development through to managing and executing effective customer growth and retention programs, including marketing automation, customer experience and support – to influence the right customer behaviours.
IMPROVE
Working collaboratively as part of your team, we provide ongoing insights, metrics, reports, performance and success tracking to ensure we are maximising the value to you and your customers.
HAPPY CUSTOMERS
OUR CLIENTS
From retail to wholesale, financial services to hospitality, charities to higher education, we specialise in helping business create customers for life.
OUR APPROACH
We are platform partners, integrating with all of your existing systems and software – ensuring a quick
to market approach or helping you transition to fit-for-purpose technology.
TECHNOLOGY PARTNERS
We partner with your existing platforms to enable real-time connectivity across your core business systems. Our Customer.AI provides functionality to connect and deliver data from different sources. These data connections provide the core ingredient of Customer.AI, as a robust, transparent and dependable integration.
OUR CUSTOMOLOGISTS
Customology attracts superstars from across marketing, data science and technology – all passionate about helping you create customers for life!
MANAGEMENT
Mark
Founder & Strategist
Bonnie
General Manager & Strategist
Eloise
Strategic Programs ManagerCLIENT SUCCESS TEAM
Jenna
Head of Client Success
Cynthia
Client Success Manager
Nicole
Client Success Manager
Morgan
Campaign Manager
Becki
Client Support Administrator
Our specialist team of data scientists, data engineers, developers, and marketing strategists provide a depth of expertise and work as an extension of your business – saving you valuable time and delivering a better return on investment.
LATEST INSIGHTS
Have you ever hit the send button on a customer communications campaign and then spotted a very obvious mistake? Yes, mistakes happen – but the majority of the time, they are totally preventable through effective QA and testing. So, what does your process look like?…
April 20, 2022
Australia’s largest group of independently-owned wholesale Food Service Distributors, Countrywide, sought to redefine the B2B loyalty landscape by relaunching their existing loyalty program ‘Countrywide Signature Rewards’. Countrywide partnered with Customology to support the strategy and implementation of their new program. Download the full case study…
April 7, 2022
In today’s digital age, there’s no excuse for brands not delivering personalised experiences to their customers. In fact, customer expectations continue to evolve, so those not keeping up are at risk of being left behind. Our research report, The Unspoken Customer revealed that almost half…
March 31, 2022
You have everything you need to keep your customers. We’re here to help you understand them and develop measurable programs to keep them coming back.
They’re your customers, don’t let your competitors take them.
HEADQUARTERS:
61 Southgate Ave
Cannon Hill QLD 4170
Australia
Customology is a part of the GJI Group.